In a previous post, I mentioned a 5-mile link using Cambium PTP550s and why frequency matters. Today we enabled the second radio and have some results from that. First, let us talk about some of the parameters.
As you can see from our frequency scan we have a very noisy frequency. Without DFS we have very few open channels. Due to this, the results you will see later are not optimal. The limiting factor is the noise on the band.
After much channel selection, this is what we ended up with. As you can see we are just running a 40mhz and a 20mhz channel. This is because the band is so noisy.
As a result of the frequency, this is what we have ended up with for quality and capacity. The second radio is less than optimal, but it is passing solid data.
So what do speed tests look like across the link?
Some of you may still be asking, it should be more. If you have noticed the noisy frequency band has been the greatest factor on this link. In the quality and capacity screenshot, you will notice the 2nd radio only has a 45% capacity. This is due to channel selection. If we could get better channels this would improve the link.
Wo what is the answer? Better backhaul antennas are upgrade number 1. Currently, we are using UBNT 2 foot dishes, which were chosen due to the gain needed on this link. Secondly, when DFS is certified for these radios we will have more channels available. The frequency scan shows the DFS channels are less noisy in this area, which will increase throughput.
Just for giggles, we had the tech on-site run a speedtest. This was through a wireless router with a 100 meg ethernet port plugged into the local router.
A discussion which comes up over and over in the WISP space is grounding and proper installation of customer CPE. The folks at perfect-10 (https://www.perfect-10.tv/) were a vendor at #WISPAPALOOZA2018. One of the best things I have seen them in a long time is the below photo they created. This is a great illustration of how a proper CPE goes.
Another WISPAPALOOZA has come and gone to Las Vegas. If you are not familiar with WISPAPALOOZA it is one of the two major trade shows Wispa puts on each year. The Las Vegas show is the larger of the two. If you are a Wireless Internet Service Provider (WISP), doing outdoor wireless networks, or involved in the WISP industry whatsoever this is the premier event for you.
Having attended several shows I have been able to see the evolution of the shows over the past X years. The industry has been evolving and this show highlights many of the evolutions the industry is undergoing. This year billing, LTE, and business services needed by WISPs were prominent in the sessions and on the vendor floors. Vendors such as Baicells, Cambium, Redline, and others were talking about their LTE offerings.
Other vendors such as Ritalia funding and Unitel were there getting their message out to WISPs. As WISPs evolve, they are looking for services and products which help the business side of things. This business side becomes as important in a mature WISP as the technical side is.
Another aspect WISPs look for as they grow are billing platforms. Companies such as Sonar, Azotel, and VISP were represented at the Vegas show. These can help your WISP streamline and automate operations. The more you can stretch your resources the better.
Other themes of the show included fiber deployments, MDUs, and CBRS to name just a few. Knowledge exchange is a key highlight of shows such as this. Operato
rs sitting around trading tips, war stories, and what is working and not working for them is invaluable. The selection of the speakers and sessions highlight the pulse WISPA has on the industry as a whole.
Due to the varied mix of people in this WISP industry shows such as this are great for any level of employee. Any employee will be able to find things they can be engaged with and hopefully add to their knowledge. As with any industry, making personal connections and people networking is huge these events. Being able to have a Rolodex of Vendors, distributors, consultants, and other folks in the industry are invaluable. Whether you forge relationships over a beer at the local bar, a walk down the strip, or just sitting at a table talking these conversations are something you can’t get anywhere else.
My week started with a 5 am arrival at the airport. I was able to catch up with a friend in the industry over a coke at breakfast in the airport. Even though he lives an hour south of me we don’t get together all that much. He is a friend and someone who is doing cool stuff in the industry. The ability to have that focused time is something many of us don’t get. We are so busy with our own lives we have to get into situations like that. After landing in Vegas the intensity level ramps up. You start seeing people you know and quick conversations turn into 20-minute conversations, and the next thing you know its 6 pm and you are just checking into your room. The next several days are more of the same. Late nights, lots of conversations, lots of walking, and an overwhelming amount of information you will only begin to digest once you have a moment to relax. In the end it is a good kind of tired.
For more information and a show re-cap visit http://thebrotherswisp.com/ for a cast coming soon on a re-cap of some of the brothers discussing the show.
Due to several opportunities, MTIN is moving toward collapsed support plan style. We will only be offering a contract support model and best effort service.
Customers purchase a minimum 5 hour block for $445. Rates are billed as follows.
Normal Business Hours (8am-5pm EST time) $89 per hour
Late night & Weekend support $125 per hour
Contract customers will use a minimum of 1 hour a month for remote monitoring services, firmware, and other notifications, as well as any general maintenance tasks in order to keep documentation and other aspects of the network up to date for our technicians. Remote Backups, security audits, and other services which MTIN hosts for the customer can be included in the one-hour minimum.
The goal with contract customers is to build a long-term relationship in order to help their networks grow and thrive. By being engaged with the customer on a regular basis we are able to provide better service and have a better handle on customer needs. As networks become more and more complicated having a consultant who has is more a partner than a hired gun is becoming valuable to an operator.
Tier II emergency response times for Tier II customers.
Normal working hours (3 hour maximum)
Late night and weekend (5 hour maximum)
Best Effort Plan
Customers pay as they go for best effort support. Support is available on a best effort service and first come first serve.
Normal Business Hours (8am-5pm EST time) $119 per hour
Late night & Weekend support $145 per hour
1. Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 7PM EST FRIDAY -9AM Monday. Contract Customers can schedule maintenance windows and such at a discounted rate ahead of time.
2. All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then “walk-in” customers.
3. All times stated are maximum times for response. Depending on workload, times are typically much less.
4. Contact MTIN for details on this new plan.
In 2006 I was hired on part-time for Purdue University. My days would consist of mornings on Campus at Purdue doing I.T. support for the Agronomy Department and afternoons, evenings, and weekends doing support and build-outs for NDWave. We were in the mode of dumping everything back into the company to get to a solid sustainable position. I didn’t really want to go back to desktop support, but the benefits and part-time position helped to pay off bills we had accumulated with MTIN. Purdue allowed me to meet Donnie Payne. Donnie is an infectious personality sort of person. Just being around him motivates you to do things. Purdue allowed me to work with Mac OSX Xserves, cutting-edge Linux servers, and special projects. One of the coolest projects I worked on included remote sensor trailers. We had servers, remote reboots, and had to deal with how to get connectivity out in BFE. Several sites had cellular or satellite uplinks. I was able to apply my ISP knowledge to this project.
NDWave exposed us to lots of rockstars in the ISP industry. JohnnyO and his crew helping with removing feedhorns from a tower is something I will never forget. Sitting outside a hotel with him cooking dinner. Guys like Chuck Hogg, who helped the industry in several ways and is just a plain cool cat. The work alone has opened up friendships which were well worth any long days. Guys like Jay Panozzo, who are not directly connected with the WISP industry, but have their parts. Jay owns Midamerica Towers and is a Man among men. Jay sets the bar for the tower professional.
I continued to dedicate time to Purdue and Ndwave until April 2008. One month before Omnicity took over management of the NDWave network I became a full time employee. Omnicity started out good, but quickly went downhill after a year for me. With all the lawsuits in place that is about all I will say about that.
After being separated form Omnicity I continued to keep my head above water with steady consulting from companies I had helped over the past couple of years. Kenny Johnson at Mooreland ISP and Scott Reed at NewWays were two of my best customers. I truly understood what it was like to be the one the buck stops with. When you have a tower outage at 1AM. the customer does not care except they have no Internet. Early morning climbs to repair Aps in the dead of winter were not uncommon. That is part of what it takes. Being a former owner really helped me connect with what these guys are going through.
Things were slow so I was able to re-group some. I did not mess with much technology except when I had to. I took a step back and concentrated on the activities I enjoyed. I stepped up collecting G.I. Joe figures visited more friends, and generally did non-tech related things. This in itself expanded those I call friends. My mind and soul needed that healing. Then a funny thing happened. I started writing this blog, becoming active on mailing lists again, and generally became interested in the technology again. I started gaining more and more consulting clients and working with more and more networks. Ubiquiti was just starting to come on the scene, Mikrotik was a mature platform, and prices were starting to come down on gear. I remember sitting around 3 years ago thinking I needed to step up what I am doing. It took me up until then to realize I had enough experience and stuff running around in my head to be an expert. I have watched so-called experts screw up even the simplest things.
In the past couple of years, things have really blossomed in the Industry and I have had the pleasure of being a part of some of it. When you look back on this there are certain key points where you take leaps and bounds. Once I was able to step back and further enjoy things that next leap up was taken. This allowed me to open new pathways of thinking too. My confidence soared, my shyness subsided, and life got better. I attribute this to those who have influenced my life, and the experiences we have shared.
Stripping wireless gear off a 120 foot tower in Chicago with Mike Hammett is one of my fondest memories. The work was hard and long, but having the comrade in arms with you to do it make up for it. There is a bond that is formed which last a lifetime. Mike is one of those guys you want to see succeed. I am fortunate to have been in a position on a couple of occasions to help him when it would have been a paid for him to hire it out.
This brings us to present day…
Continued in part 5 (the conclusion I promise)
One night I am sitting in my office wondering what is next for MTIN and I get a call from Steve Narducci in Anderson, Indiana. Steve has this idea he wants to start an ISP. I call up one of my good friends Chris Orr. Chris and I had become good friends out of a chance meeting of him stopping by the office for some thermal Paste. I instantly knew Chris was of the same kind of mold I was. Chris had been hanging out at the office and helping with MTIN for sometime now. Chris is the best *NIX engineer I have ever seen. So I call Chris and ask if he wants to make a little money and so something enjoyable. I think it took Chris awhile to realize I don’t let much hold me back and life is all about going for opportunities or creating ones.
Early one Saturday morning in 2006 Chris, Amber, and I head to Anderson Indiana to hang the first Access Points for what would become ndwave.com. We had been prepping for this for months. T1 line had been ordered, servers built, and equipment ordered and delivered. Little did any of us know we were on the verge of something great. Through a small team we were able to grow to over 1,000 customers under 2 years. Working with NDWave was one of the first times I had the complete package. I had the freedom to shape a growing network and the financial backing to do it. I was as unrestricted as I could get. I felt like I had finally arrived into what I was supposed to be doing. We were working hard and long hours, but it was fun. There is an old saying that goes something like “If you find a profession you truly love, you will never have to work another day in your life”.
During this time I really was able to get to Know Rick Harnish. Rick is the Marlon Brando of the the Wireless ISP world. Rick was eager to share what he knew and help everyone around him grow. Having someone like Rick to have conversations with was a huge asset. He was a major pipeline to the innovation and direction other WISPs were going. Plus Rick is just a plain cool guy.
NDWave really established my credibility in the ISP world. I had been looking for that recognition for quite awhile. Folks like Michael Pelsor, & Debbie Seal would be added to the “family”. These are folks who I consider friends to this day. It was like TCTC all over again. We were on the leading edge of this Wireless ISP wave. The technology was becoming easier to use and more affordable. This meant the average person could now afford reliable service delivered via Wireless. We were growing into areas where there was no broadband. It was kind of like the Wild West gold rush. There were weeks NDWave was putting up 3-4 towers. I was getting to work with Mikrotik, Cisco, Tranzeo, and some other manufacturers. Life was good. We had a fiber feed, rack space at a Premier data center, and got to play with other cool toys.
Then Omnicity comes along and things change yet again….