In an effort to better serve customers MTIN is changing some of our pricing structure. We are moving toward a limited availability structure to guarantee availability to our core customer base while recognizing a one-size-fits-all solution isn’t for everyone.
Tier 1: Customers without a service contract or retainer
$109 per hour during normal business hours (8am-5pm EST time)
$135 per hour for after hours and weekend
First come first serve. No SLA.
Tier II Support
Normal Business Hours (8am-5pm EST time) $89 per hour
Late night & Weekend support $125 per hour
Must Purchase in 5-hour blocks ahead of time to meet response times below for any non-scheduled work. After hours work can be scheduled ahead of time for normal business hour pricing.
Tier II emergency response times for Tier II customers with a time balance.
Normal working hours (3 hour maximum)
Late night and weekend (4 hour maximum)
Tier III Tech on call Plan
This plan is designed for those who need a high-level engineer on a WISP budget. These slots are extremely limited.
5 hour blocks per week available
6 month minimum commitment
as low as $150 per week paid bi-weekly (1/2 off normal rate)
Discounts are given for multi 5 hour blocks
response times much lower
Contact MTIN for complete details
-Faster response times
-Late night & Weekend support rates don’t apply
-Access to backend monitoring and other services
Contact MTIN on details on contracts
1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.
2.All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to “walk-in” customers.
3.All times stated are maximum times for response. Depending on workload, times are typically much less.
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