{"id":488,"date":"2016-01-26T13:00:51","date_gmt":"2016-01-26T13:00:51","guid":{"rendered":"http:\/\/www.mtin.net\/blog\/?p=488"},"modified":"2016-01-26T21:04:33","modified_gmt":"2016-01-26T21:04:33","slug":"mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers","status":"publish","type":"post","link":"https:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/","title":{"rendered":"MTIN introduces Mnet service for Mikrotik and Ubiquiti routers"},"content":{"rendered":"<p>MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical infrastructure.<\/p>\n<p>The way Mnet\u00a0works is a customer purchases one of our tiered plans below. They register the serial number with us and we simply provide the paid level of support on that device. This support includes technical support on that device as well as the services included with the purchased Tier.<\/p>\n<p><strong>Tier I (Overwatch) <\/strong>$199 per year (only $16 per month)<br \/>\nThis tier is designed for the user who needs the occasional support but wants to make sure things like backups and software are being looked after.<\/p>\n<ul>\n<li>Basic Remote monitoring &amp; notification of device<\/li>\n<li>Software notification of upgrades and personalized recommendations on needed action.<\/li>\n<li>Monthly configurations backup to online secured storage<\/li>\n<li>Next business day support of issues.<\/li>\n<li>Hardware replacement option available<\/li>\n<li>Initial configuration review<\/li>\n<\/ul>\n<p><strong>Tier II (Operator) <\/strong>$399 per year (only $34 per month)<strong><br \/>\n<\/strong>This tier is for the user who needs that extra bit of help when it comes to configuration and wants an extra set of eyes.<br \/>\nTier II includes all of the Tier I services and adds<\/p>\n<ul>\n<li>Weekly configuration backup via e-mail and online secured storage<\/li>\n<li>Enhanced monitoring &amp; notification of devices<\/li>\n<li>Same business day support (6 hour maximum lead time)<\/li>\n<li>Weekend and holiday support (6 hour maximum lead time)<\/li>\n<li>Discount on consulting services<\/li>\n<\/ul>\n<p><strong>Tier III (Spec Ops) <\/strong>$599 per year (only $50 per month)<br \/>\nThis tier is for absolute mission critical devices.<br \/>\nTier III includes all of the previous tiers and adds<\/p>\n<ul>\n<li>Same day business support (2 hour maximum lead time)<\/li>\n<li>Weekend and holiday support (3 hour maximum lead time)<\/li>\n<li>Weekly backups of configuration via e-mail and online secured storage<\/li>\n<li>Quarterly review and recommendations on configuration<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>FAQ:<\/strong><\/p>\n<p><strong>Do I have to get this on every device?<br \/>\n<\/strong>No, we recommend this on your critical routers or routers doing advanced services such as BGP or core routing functions.<\/p>\n<p><strong>Does this replace your normal consulting services?<br \/>\n<\/strong>No. This is an add-on to our consulting services. We find we have customers who need help with certain aspects of their network and this fills that gap.<\/p>\n<p><strong>Can I get quantity discounts?<br \/>\n<\/strong>Yes, contact us for a quote<\/p>\n<p><strong>I want to upgrade my router. How will this affect mNET?<br \/>\n<\/strong>We would simply transfer your support contract from the old device to the new one. Upgrade support is included.<\/p>\n<p><strong>What configuration support is included?<br \/>\n<\/strong>Technical support including configuration and troubleshooting is included on supported devices.\u00a0Other devices can be included at our normal hourly consulting rate.<\/p>\n<p><strong>Do you make changes?<br \/>\n<\/strong>All changes are explained and signed off by customer before being implemented. Changes are done during an agreed upon maintenance window with a change management process.<\/p>\n<p><strong>How do I obtain support?<br \/>\n<\/strong><span style=\"font-weight: 300;\">Customer is provided a login to the MTIN portal. Online tickets are the best method for opening a case. Telephone support is also included, but tickets are normally quicker.<\/span><\/p>\n<p><strong>How does the lead time work?<br \/>\n<\/strong>MTIN strives to meet customer expectations. Lead times are the maximum amount of time it will take. Some days this time may be measured in minutes, other times it may be longer.<\/p>\n<p><strong>Do you cover other devices?<\/strong><br \/>\nYes, we have plans for AirFiber, Mimosa, and other platforms.<\/p>\n<p><strong>Can I upgrade to a higher Tier?<\/strong><br \/>\nyes, However it will take 3 business days for upgrades to process. During this time your Tier level will remain the same.<\/p>\n<p><strong>How is payment handled?<br \/>\n<\/strong>Payment is due at device registration.<\/p>\n<p><strong>Can I pay monthly?<br \/>\n<\/strong>No. If you need occasional support please see about hourly consultation services.<\/p>\n<p>If you would like more information please fill out the form below.<\/p>\n<div data-test='contact-form' id='contact-form-488' class='wp-block-jetpack-contact-form-container '>\n<form action='https:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/#contact-form-488' method='post' class='contact-form commentsblock'>\n<script>\n\t\t\t( function () {\n\t\t\t\tconst contact_forms = document.getElementsByClassName('contact-form');\n\n\t\t\t\tfor ( const form of contact_forms ) {\n\t\t\t\t\tform.onsubmit = function() {\n\t\t\t\t\t\tconst buttons = form.getElementsByTagName('button');\n\n\t\t\t\t\t\tfor( const button of buttons ) {\n\t\t\t\t\t\t\tbutton.setAttribute('disabled', true);\n\t\t\t\t\t\t}\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t} )();\n\t\t<\/script>\n<div style=\"\" class='grunion-field-name-wrap grunion-field-wrap'  >\n<label\n\t\t\t\tfor='g488-name'\n\t\t\t\tclass='grunion-field-label name'>Name<span>(required)<\/span><\/label>\n<input\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='g488-name'\n\t\t\t\t\tid='g488-name'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tclass='name  grunion-field' \n\t\t\t\t\trequired aria-required='true' \/>\n\t<\/div>\n\n<div style=\"\" class='grunion-field-email-wrap grunion-field-wrap'  >\n<label\n\t\t\t\tfor='g488-email'\n\t\t\t\tclass='grunion-field-label email'>Email<span>(required)<\/span><\/label>\n<input\n\t\t\t\t\ttype='email'\n\t\t\t\t\tname='g488-email'\n\t\t\t\t\tid='g488-email'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tclass='email  grunion-field' \n\t\t\t\t\trequired aria-required='true' \/>\n\t<\/div>\n\n<div style=\"\" class='grunion-field-url-wrap grunion-field-wrap'  >\n<label\n\t\t\t\tfor='g488-website'\n\t\t\t\tclass='grunion-field-label url'>Website<\/label>\n<input\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='g488-website'\n\t\t\t\t\tid='g488-website'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tclass='url  grunion-field' \n\t\t\t\t\ttitle=\"Please enter a valid URL - https:\/\/www.example.com\" oninvalid=\"setCustomValidity(&quot;Please enter a valid URL - https:\/\/www.example.com&quot;)\" oninput=\"setCustomValidity(&quot;&quot;)\" pattern=\"(([:\\\/a-zA-Z0-9_\\-]+)?(\\.[a-zA-Z0-9_\\-\\\/]+)+)\" data-type-override=\"url\"  \/>\n\t<\/div>\n\n<div style=\"\" class='grunion-field-textarea-wrap grunion-field-wrap'  >\n<label\n\t\t\t\tfor='contact-form-comment-g488-comment'\n\t\t\t\tclass='grunion-field-label textarea'>Comment<span>(required)<\/span><\/label>\n<textarea\n\t\t                style=''\n\t\t                name='g488-comment'\n\t\t                id='contact-form-comment-g488-comment'\n\t\t                rows='20' class='textarea  grunion-field'  required aria-required='true'><\/textarea>\n\t<\/div>\n\n<div style=\"\" class='grunion-field-text-wrap grunion-field-wrap'  >\n<label\n\t\t\t\tfor='g488-whatis33'\n\t\t\t\tclass='grunion-field-label text'>What is 3-3?<span>(required)<\/span><\/label>\n<input\n\t\t\t\t\ttype='text'\n\t\t\t\t\tname='g488-whatis33'\n\t\t\t\t\tid='g488-whatis33'\n\t\t\t\t\tvalue=''\n\t\t\t\t\tclass='text  grunion-field' \n\t\t\t\t\trequired aria-required='true' \/>\n\t<\/div>\n\t<p class='contact-submit'>\n\t\t<button type='submit' class='pushbutton-wide'>Submit<\/button>\t\t<input type='hidden' name='contact-form-id' value='488' \/>\n\t\t<input type='hidden' name='action' value='grunion-contact-form' \/>\n\t\t<input type='hidden' name='contact-form-hash' value='88021b2618d1992b3761be9040126048a7940858' \/>\n\t<\/p>\n<p style=\"display: none !important;\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"100\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical infrastructure. The way Mnet\u00a0works is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[24,17,22,156,2],"tags":[289,290,25,287,288,32,189],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-7S","jetpack-related-posts":[{"id":2003,"url":"https:\/\/www.mtin.net\/blog\/mtin-is-now-a-flexoptic-reseller\/","url_meta":{"origin":488,"position":0},"title":"MTIN is now a FLexOptic Reseller","author":"j2sw","date":"January 18, 2018","format":false,"excerpt":"MTIN\u00a0typically is not a reseller for many product lines, for several reasons.\u00a0 We like to be vendor agnostic and not chasing sales commissions on products, and we are not in the business of stocking product. Having said this, we now have a reseller relationship with flexoptic.net.\u00a0 They have optics you\u2026","rel":"","context":"In &quot;xISP&quot;","block_context":{"text":"xISP","link":"https:\/\/www.mtin.net\/blog\/category\/xisp\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2885,"url":"https:\/\/www.mtin.net\/blog\/mikrotik-vulnerability\/","url_meta":{"origin":488,"position":1},"title":"Mikrotik Vulnerability","author":"j2sw","date":"February 25, 2019","format":false,"excerpt":"On February 2 a CVE issue was published, describing a vulnerability, which allows to proxy a TCP\/UDP request through the routers Winbox port if it's open to the internet. A fix has already been released on February 11, 2019 in all RouterOS release channels. Please keep your device up to\u2026","rel":"","context":"In \"mikrotik\"","block_context":{"text":"mikrotik","link":"https:\/\/www.mtin.net\/blog\/tag\/mikrotik-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1450,"url":"https:\/\/www.mtin.net\/blog\/learningm-certifications-and-the-xisp\/","url_meta":{"origin":488,"position":2},"title":"Learning, certifications and the xISP","author":"j2sw","date":"December 12, 2016","format":false,"excerpt":"One of the\u00a0most asked questions which comes up in the xISP world is \"How do I learn this stuff?\". \u00a0 Depending on who you ask this could be a lengthy answer or a simple one sentence answer. \u00a0Before we answer the question, let's dive into why the answer is complicated.\u2026","rel":"","context":"In &quot;Bitlomat&quot;","block_context":{"text":"Bitlomat","link":"https:\/\/www.mtin.net\/blog\/category\/bitlomat\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3371,"url":"https:\/\/www.mtin.net\/blog\/podcast-mum-2019-jj-eric-isp-talk\/","url_meta":{"origin":488,"position":3},"title":"PodCast: Mum 2019 JJ &#038; Eric ISP talk","author":"j2sw","date":"April 15, 2019","format":false,"excerpt":"Sat down With JJ Mcgrath and Eric Sooter at the Mikrotik User meeting in Autin for a little \"routerside chat\" about the WISP industry. #routinglight #routingrf #bendingpackets #podcast Routerside chat with Eric and JJ","rel":"","context":"In &quot;podcast&quot;","block_context":{"text":"podcast","link":"https:\/\/www.mtin.net\/blog\/category\/podcast\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2837,"url":"https:\/\/www.mtin.net\/blog\/baicells-public-ips-on-client-routers\/","url_meta":{"origin":488,"position":4},"title":"Baicells: Public IPs on client routers","author":"j2sw","date":"February 7, 2019","format":false,"excerpt":"Public IPs on Baicells Client Routers. I needed to Provide a few customers with Public IPs while most of the UEs and clients got private IP. The following is what I did to allow this to work: Requirements: EnodeB in Bridge mode UE in NAT mode MikroTik Router with DHCP\u2026","rel":"","context":"In &quot;Wireless&quot;","block_context":{"text":"Wireless","link":"https:\/\/www.mtin.net\/blog\/category\/wireless\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2017\/05\/17821343_1510820508928612_1776831623_n.jpg?fit=405%2C720&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1106,"url":"https:\/\/www.mtin.net\/blog\/mtin-announces-new-pricing-tiers\/","url_meta":{"origin":488,"position":5},"title":"MTIN announces new pricing tiers","author":"j2sw","date":"April 20, 2016","format":false,"excerpt":"MTIN is happy to announce support tiers for our clients. \u00a0This allows us to grow, while still being in budget range of the smaller operators. \u00a0This is our first rate increase in over 3 years. \u00a0By breaking our rates into two tiers this allows us to grow our increasing client\u2026","rel":"","context":"In &quot;Site News&quot;","block_context":{"text":"Site News","link":"https:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/488"}],"collection":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/comments?post=488"}],"version-history":[{"count":8,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/488\/revisions"}],"predecessor-version":[{"id":501,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/488\/revisions\/501"}],"wp:attachment":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/media?parent=488"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/categories?post=488"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/tags?post=488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}