So, I have an very heartwarming story today related to the WISP industry.<\/p>\n
So this started back in March.\u00a0 <\/span>A client was having issues with a circuit.\u00a0 <\/span>The transport provider had so many fails in troubleshooting the issue from the start. First, the tech from the transport company did not have the tools he needed (we found this out 12 hours later) and could not troubleshoot the problem properly. \u00a0 <\/span>Secondly, the Transport company (okay let’s just call them Zayo from now on) had little to no documentation on this issue.<\/p>\n So after 12 hours of back and forth troubleshooting the transport provider finally sends a tech out.\u00a0 <\/span>The tech gets on site, and is told he should be in another location because they finally found a problem on the switch port. If the tech would have had the proper tools this process wouldn’t have taken 12 hours. \u00a0 <\/span>But that\u2019s another story<\/p>\n So, and here is part one of the heartwarming part, the problem is determined to be a cross connect at the data center.\u00a0 <\/span>I call Eric Rogers\u200b at 3AM and he is at the data center at 4am tracking down the problem with the backbone provider.\u00a0 <\/span>The problem ends up being a loose jumper inside the Backbone providers\u00a0 <\/span>cabinet.\u00a0 <\/span>It seems about the time the circuit started having issues someone from Zayo was inside the patch panel doing work.\u00a0 <\/span>The knocked the jumper loose and when it was opened back up it just kinda fell out. A simple plug in and it was fixed.\u00a0 <\/span>It shouldn’t have taken 12 hours to fix, but thats not the end of the story.<\/p>\n Fast forward to a few weeks ago.\u00a0 <\/span>Keep in mind the above happened in March.\u00a0 <\/span>It’s now September.\u00a0 <\/span>Zayo sends the client a substantial bill for their techs time that night saying it was a cross connect issue and not a Zayo issue. There are threats to turn off the services if this outrageous bill, which was their fault to begin with, is not paid.\u00a0 <\/span>So, here is where heartwarming part #2 come in.\u00a0 <\/span>Eric Rogers takes time out of his very busy day to write a letter detailing what he saw that night, and what the problems were.\u00a0 <\/span>After submitting the letter to Zayo the client has received word from Zayo they have credited the account. \u00a0 <\/span>In the provider world this is as close to a win as you get.<\/p>\n So, it’s thanks to guys like Rick Harnish\u200b who have fostered the willingness to work together which has made situations like this possible.\u00a0 <\/span>Not only did Eric get up at 3AM to help another WISP out, but he took the time to put words to paper to help correct a resulting bad call. We could go over all the fails in this issue, but the wins are what makes it great!<\/p>\n","protected":false},"excerpt":{"rendered":" So, I have an very heartwarming story today related to the WISP industry. So this started back in March.\u00a0 A client was having issues with a circuit.\u00a0 The transport provider had so many fails in troubleshooting the issue from the start. First, the tech from the transport company did not have the tools he needed […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[57,156],"tags":[],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-5F","jetpack-related-posts":[{"id":2391,"url":"https:\/\/www.mtin.net\/blog\/bandwidth-and-the-wisp\/","url_meta":{"origin":351,"position":0},"title":"Bandwidth and the WISP","author":"j2sw","date":"August 21, 2018","format":false,"excerpt":"This was an older article I had on my blog a few years ago.\u00a0 Much of this applies still. Bandwidth is a big hurdle most aspiring WISPs face. The reason is if high-speed alternatives were already in place, the need for a WISP would not be as great.\u00a0 Sure there\u2026","rel":"","context":"In "WISP"","block_context":{"text":"WISP","link":"https:\/\/www.mtin.net\/blog\/category\/wisp\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":233,"url":"https:\/\/www.mtin.net\/blog\/mtin-wispa-announcement\/","url_meta":{"origin":351,"position":1},"title":"MTIN WISPA Announcement","author":"j2sw","date":"January 26, 2015","format":false,"excerpt":"MTIN would like to announce some exciting new services for ISPs and network operators The first is Midwest Internet Exchange ( www.midwest-ix.com ) MidWest-IX has created a peering fabric we are expanding to data centers focused on the needs of WISPs and network operators such as yourself. Peering can be\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1518,"url":"https:\/\/www.mtin.net\/blog\/wisp-lte-pim-testing-and-quality\/","url_meta":{"origin":351,"position":2},"title":"WISP LTE, PIM testing, and quality","author":"j2sw","date":"March 13, 2017","format":false,"excerpt":"One of the topics that came up during the Baicells troubleshooting tips was the notion of PIM testing, and cables which are PIM rated. PIM sweeps are a common thing in the Cellular field. \u00a0 One of the first questions folks often ask is what is a PIM sweep? If\u2026","rel":"","context":"In "LTE"","block_context":{"text":"LTE","link":"https:\/\/www.mtin.net\/blog\/category\/lte\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1688,"url":"https:\/\/www.mtin.net\/blog\/open-letter-to-the-fcc-about-cbrs\/","url_meta":{"origin":351,"position":3},"title":"Open Letter to the FCC about CBRS","author":"j2sw","date":"July 24, 2017","format":false,"excerpt":"An open letter regarding: GN Docket No. 12-354 RM-11788 RM-11789 I am writing on behalf of my Company MTIN.NET LLC in regard to the proposed changes to the CBRS band. We are primarily a consulting company for Wireless Internet Providers (WISPs). One of the biggest changes our customers face is\u2026","rel":"","context":"In \"cbrs\"","block_context":{"text":"cbrs","link":"https:\/\/www.mtin.net\/blog\/tag\/cbrs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2015\/08\/10947293_10203860317650222_153078851919436001_n.jpg?fit=720%2C960&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2015\/08\/10947293_10203860317650222_153078851919436001_n.jpg?fit=720%2C960&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2015\/08\/10947293_10203860317650222_153078851919436001_n.jpg?fit=720%2C960&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":1832,"url":"https:\/\/www.mtin.net\/blog\/the-problem-with-peering-from-a-logistics-standpoint\/","url_meta":{"origin":351,"position":4},"title":"The problem with peering from a logistics standpoint","author":"j2sw","date":"September 29, 2017","format":false,"excerpt":"Many ISPs run into this problem as part of their growing pains.\u00a0 This scenario usually starts happening with their third or 4th peer. Scenario.\u00a0 ISP grows beyond the single connection they have.\u00a0 This can be 10 meg, 100 meg, gig or whatever.\u00a0 They start out looking for redundancy. The ISP\u2026","rel":"","context":"In "BGP"","block_context":{"text":"BGP","link":"https:\/\/www.mtin.net\/blog\/category\/networking\/bgp\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2017\/09\/dreamstime_xs_87568893.jpg?fit=480%2C320&ssl=1&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":1647,"url":"https:\/\/www.mtin.net\/blog\/dmca-designated-agent-directory-updates\/","url_meta":{"origin":351,"position":5},"title":"DMCA Designated Agent Directory updates","author":"j2sw","date":"July 10, 2017","format":false,"excerpt":"The following text is directly from:\u00a0https:\/\/www.copyright.gov\/dmca-directory\/\u00a0 A relevant F.A.Q. can be found at\u00a0https:\/\/www.copyright.gov\/dmca-directory\/faq.html Service Provider Designation of Agent to Receive Notifications of Claimed Infringement The Digital Millennium Copyright Act (\u201cDMCA\u201d) provides safe harbors from copyright infringement liability for online service providers. In order to qualify for safe harbor protection, certain\u2026","rel":"","context":"In "WISP"","block_context":{"text":"WISP","link":"https:\/\/www.mtin.net\/blog\/category\/wisp\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/351"}],"collection":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/comments?post=351"}],"version-history":[{"count":1,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/351\/revisions"}],"predecessor-version":[{"id":352,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/351\/revisions\/352"}],"wp:attachment":[{"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/media?parent=351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/categories?post=351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/tags?post=351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}