I had a client learn a lesson they should not have had to this evening. \u00a0The client has had several key servers hosted at a small data center for several years now. These were managed servers the data center took care of. Things like new hard drives were the responsibility of the data center so the client rarely paid attention to these machines. \u00a0As many of you know a server can spin for years and it is just forgotten about.<\/p>\n
Tonight these servers come under a very heavy Denial of Service (DDoS) attack. \u00a0Fifteen plus Gigs come to bear at client’s servers for an extended time. \u00a0The client is unable to reach the data center NOC, nor do any of his contacts work. \u00a0 The servers are knocked offline. \u00a04 hours later the client finally receives an e-mail from the data center saying they unplugged the client’s router because it was taking down their (the DC’s) own network. \u00a0After asking to have a call from a manager client finds out the DC has restructured and dropped many of their co-location and other hosting services. \u00a0Their multiple 10 gig pipes have been reduced to one, and many clients have left. \u00a0The manager says they have re-focused their business to focus on things such as OLED screens, and other things totally unrelated to running a data center. The hosting they do have left “pays the bills” so they can have a place to do research.<\/p>\n
The client has redundancy so they are not dead in the water. \u00a0However, this redundancy was only supposed to be for a short term duration due to costs. \u00a0The lesson learned is to keep in contact with your vital members. \u00a0Call up your sales person once or twice a year and see how things are going. \u00a0Keep in contact with key folks at the company. \u00a0If they are on LinkedIn add the company. \u00a0If their focus appears to change or they go silent do some leg work to find out what’s going on.<\/p>\n","protected":false},"excerpt":{"rendered":"
I had a client learn a lesson they should not have had to this evening. \u00a0The client has had several key servers hosted at a small data center for several years now. These were managed servers the data center took care of. Things like new hard drives were the responsibility of the data center so […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[2],"tags":[425,129,6,5],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-p5","jetpack-related-posts":[{"id":2000,"url":"https:\/\/www.mtin.net\/blog\/client-subnet-in-dns-requests\/","url_meta":{"origin":1555,"position":0},"title":"Client subnet in DNS requests","author":"j2sw","date":"January 18, 2018","format":false,"excerpt":"Some Light Reading: https:\/\/tools.ietf.org\/html\/draft-vandergaast-edns-client-subnet-00 Many Authoritative nameservers today return different replies based on the perceived topological location of the user. 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This allows a client to be notified in case they lose connectivity to\u2026","rel":"","context":"In "Mikrotik"","block_context":{"text":"Mikrotik","link":"https:\/\/www.mtin.net\/blog\/category\/mikrotik\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1586,"url":"https:\/\/www.mtin.net\/blog\/the-state-of-data-centers-and-co-location-in-indianapolis\/","url_meta":{"origin":1555,"position":5},"title":"The state of Data Centers and Co-Location in Indianapolis","author":"j2sw","date":"June 6, 2017","format":false,"excerpt":"We like to refer to Indianapolis, Indiana as an \u201cNFL \u00a0City\u201d when explaining the connectivity and peering landscape.\u00a0 It is not a large network presence like Chicago or Ashburn but has enough networks to make it a place for great interconnects. 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