Due to several opportunities, MTIN is moving toward collapsed support plan style.\u00a0 We\u00a0will only be offering a contract support model and best effort service.<\/p>\n
Contract Support Customers purchase a minimum 5 hour block for $445. Rates are billed as follows.<\/p>\n <\/u>Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$89 per hour Contract customers will use a minimum of 1 hour a month for remote monitoring services, firmware, and other notifications, as well as any general maintenance tasks in order to keep documentation and other aspects of the network up to date for our technicians.\u00a0 \u00a0Remote Backups, security audits, and other services which MTIN hosts for the customer can be included in the one-hour minimum.<\/p>\n The goal with contract customers is to build a long-term relationship in order to help their networks grow and thrive.\u00a0 By being engaged with the customer on a regular basis we are able to provide better service and have a better handle on customer needs. As networks become more and more complicated having a consultant who has is more a partner than a hired gun is becoming valuable to an operator.<\/p>\n Tier II emergency response times for Tier II customers. Best Effort Plan<\/u><\/strong><\/p>\n Customers pay as they go for best effort support.\u00a0 Support is available on a best effort service and first come first serve.<\/p>\n <\/u>Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$119 per hour Policy details<\/strong><\/p>\n 1. Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 7PM EST FRIDAY -9AM Monday. Contract Customers can schedule maintenance\u00a0windows and such at a discounted rate ahead of time.<\/p>\n 2. All customers who don\u2019t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then \u201cwalk-in\u201d customers.<\/p>\n 3. All times stated are maximum times for response. Depending on workload, times are typically much less.<\/p>\n 4. Contact MTIN\u00a0for details on this new plan.<\/p>\n","protected":false},"excerpt":{"rendered":" Due to several opportunities, MTIN is moving toward collapsed support plan style.\u00a0 We\u00a0will only be offering a contract support model and best effort service. Contract Support Customers purchase a minimum 5 hour block for $445. Rates are billed as follows. Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[10],"tags":[302,612,611,78,610,5],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-Dc","jetpack-related-posts":[{"id":2803,"url":"http:\/\/www.mtin.net\/blog\/2019-mtin-pricelist\/","url_meta":{"origin":2430,"position":0},"title":"2019 MTIN pricelist","author":"j2sw","date":"February 3, 2019","format":false,"excerpt":"MTIN\u00a0is announcing changes to our pricing structure effective March 1, 2019. In order to simplify things, we are consolidating into two different pricing structures. Non-Contract Customer $139 per hour during normal business hours (8am-5pm EST time) $159 per hour for after hours and weekend First come first serve. No SLA.\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2020,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-forthcoming-2018-pricing-changes\/","url_meta":{"origin":2430,"position":1},"title":"MTIN announces forthcoming 2018 Pricing changes","author":"j2sw","date":"February 6, 2018","format":false,"excerpt":"In an effort to better serve customers MTIN is changing some of our pricing structure. We are moving toward a limited availability structure to guarantee availability to our core customer base while recognizing a one-size-fits-all solution isn't for everyone. Tier 1: Customers without a service contract or retainer $109 per\u2026","rel":"","context":"In \"pricing\"","block_context":{"text":"pricing","link":"http:\/\/www.mtin.net\/blog\/tag\/pricing\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1106,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-new-pricing-tiers\/","url_meta":{"origin":2430,"position":2},"title":"MTIN announces new pricing tiers","author":"j2sw","date":"April 20, 2016","format":false,"excerpt":"MTIN is happy to announce support tiers for our clients. \u00a0This allows us to grow, while still being in budget range of the smaller operators. \u00a0This is our first rate increase in over 3 years. \u00a0By breaking our rates into two tiers this allows us to grow our increasing client\u2026","rel":"","context":"In "Site News"","block_context":{"text":"Site News","link":"http:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":488,"url":"http:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/","url_meta":{"origin":2430,"position":3},"title":"MTIN introduces Mnet service for Mikrotik and Ubiquiti routers","author":"j2sw","date":"January 26, 2016","format":false,"excerpt":"MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical\u2026","rel":"","context":"In "Mikrotik"","block_context":{"text":"Mikrotik","link":"http:\/\/www.mtin.net\/blog\/category\/mikrotik\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1650,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-the-support-crate-plan\/","url_meta":{"origin":2430,"position":4},"title":"MTIN announces the support crate plan","author":"j2sw","date":"July 10, 2017","format":false,"excerpt":"Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade? \u00a0Don't have a big budget for the occasional issue? Need peace of mind\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2801,"url":"http:\/\/www.mtin.net\/blog\/upcoming-changes-at-mtin\/","url_meta":{"origin":2430,"position":5},"title":"Upcoming changes at MTIN","author":"j2sw","date":"February 3, 2019","format":false,"excerpt":"Welcome to the second month of 2019. I have some exciting changes coming which will make this a more exciting year. These changes will affect how MTIN does business. As many of you have noticed I am doing more Youtube and similar projects.\u00a0 \u00a0These will be increasing. Look for more\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/2430"}],"collection":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/comments?post=2430"}],"version-history":[{"count":1,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/2430\/revisions"}],"predecessor-version":[{"id":2431,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/2430\/revisions\/2431"}],"wp:attachment":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/media?parent=2430"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/categories?post=2430"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/tags?post=2430"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\n<\/u><\/strong><\/p>\n
\nLate night & Weekend support\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$125 per hour<\/p>\n
\n<\/strong>Normal working hours (3 hour maximum)
\nLate night and weekend (5 hour maximum)<\/p>\n
\n
\nLate night & Weekend support\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$145 per hour<\/p>\n