In an effort to better serve customers MTIN is changing some of our pricing structure. We are moving toward a limited availability structure to guarantee availability to our core customer base while recognizing a one-size-fits-all solution isn’t for everyone.<\/p>\n
Tier 1: Customers without a service contract or retainer<\/strong> Tier II Support Tier II emergency response times for Tier II customers with a time balance. Tier III Tech on call Plan 5 hour blocks per week available Contracts available Policy details<\/strong><\/p>\n 1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.<\/p>\n 2.All customers who don\u2019t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to \u201cwalk-in\u201d customers.<\/p>\n 3.All times stated are maximum times for response. Depending on workload, times are typically much less.<\/p>\n In an effort to better serve customers MTIN is changing some of our pricing structure. We are moving toward a limited availability structure to guarantee availability to our core customer base while recognizing a one-size-fits-all solution isn’t for everyone. Tier 1: Customers without a service contract or retainer $109 per hour during normal business hours […]<\/p>\n","protected":false},"author":1,"featured_media":398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[1],"tags":[517],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2015\/11\/cropped-IMG_1009.jpg?fit=500%2C125","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-wA","jetpack-related-posts":[{"id":2803,"url":"http:\/\/www.mtin.net\/blog\/2019-mtin-pricelist\/","url_meta":{"origin":2020,"position":0},"title":"2019 MTIN pricelist","author":"j2sw","date":"February 3, 2019","format":false,"excerpt":"MTIN\u00a0is announcing changes to our pricing structure effective March 1, 2019. In order to simplify things, we are consolidating into two different pricing structures. Non-Contract Customer $139 per hour during normal business hours (8am-5pm EST time) $159 per hour for after hours and weekend First come first serve. No SLA.\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2430,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-new-plans-effective-october-31-2018\/","url_meta":{"origin":2020,"position":1},"title":"MTIN announces new plans effective October 31 2018","author":"j2sw","date":"September 10, 2018","format":false,"excerpt":"Due to several opportunities, MTIN is moving toward collapsed support plan style.\u00a0 We\u00a0will only be offering a contract support model and best effort service. Contract Support Customers purchase a minimum 5 hour block for $445. Rates are billed as follows. Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2026","rel":"","context":"In "Site News"","block_context":{"text":"Site News","link":"http:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1106,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-new-pricing-tiers\/","url_meta":{"origin":2020,"position":2},"title":"MTIN announces new pricing tiers","author":"j2sw","date":"April 20, 2016","format":false,"excerpt":"MTIN is happy to announce support tiers for our clients. \u00a0This allows us to grow, while still being in budget range of the smaller operators. \u00a0This is our first rate increase in over 3 years. \u00a0By breaking our rates into two tiers this allows us to grow our increasing client\u2026","rel":"","context":"In "Site News"","block_context":{"text":"Site News","link":"http:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":488,"url":"http:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/","url_meta":{"origin":2020,"position":3},"title":"MTIN introduces Mnet service for Mikrotik and Ubiquiti routers","author":"j2sw","date":"January 26, 2016","format":false,"excerpt":"MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical\u2026","rel":"","context":"In "Mikrotik"","block_context":{"text":"Mikrotik","link":"http:\/\/www.mtin.net\/blog\/category\/mikrotik\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2887,"url":"http:\/\/www.mtin.net\/blog\/data-center-tiers\/","url_meta":{"origin":2020,"position":4},"title":"Data Center Tiers","author":"j2sw","date":"February 26, 2019","format":false,"excerpt":"Tier 1 = Non-redundant capacity components. things such as power have single feeds. 99.671% Uptime no redundancy 28.8 Hours of downtime per year. 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\n$109 per hour during normal business hours (8am-5pm EST time)
\n$135 per hour for after hours and weekend
\nFirst come first serve. No SLA.<\/p>\n
\n
\n<\/u><\/strong>Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$89 per hour
\nLate night & Weekend support\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$125 per hour
\nMust Purchase in 5-hour blocks ahead of time to meet response times below for any non-scheduled work.\u00a0 After hours work can be scheduled ahead of time for normal business hour pricing.<\/em><\/p>\n
\n<\/strong>Normal working hours (3 hour maximum)
\nLate night and weekend (4 hour maximum)<\/p>\n
\n
\n<\/u><\/strong>This plan is designed for those who need a high-level engineer on a WISP budget. These slots are extremely limited.<\/p>\n
\n6 month\u00a0minimum commitment
\nas low as $150 per week paid bi-weekly (1\/2 off normal rate)
\nDiscounts are given\u00a0for multi 5 hour blocks
\nresponse times much lower
\nContact MTIN\u00a0for complete details<\/p>\n
\n<\/strong>-Priority support
\n-Faster response times
\n-Late night & Weekend support rates don\u2019t apply
\n-Access to backend monitoring and other services
\nContact MTIN on details on contracts<\/p>\n