{"id":1650,"date":"2017-07-10T20:44:10","date_gmt":"2017-07-10T20:44:10","guid":{"rendered":"http:\/\/www.mtin.net\/blog\/?p=1650"},"modified":"2017-07-10T20:44:10","modified_gmt":"2017-07-10T20:44:10","slug":"mtin-announces-the-support-crate-plan","status":"publish","type":"post","link":"http:\/\/www.mtin.net\/blog\/mtin-announces-the-support-crate-plan\/","title":{"rendered":"MTIN announces the support crate plan"},"content":{"rendered":"<p>Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade? \u00a0Don&#8217;t have a big budget for the occasional issue? Need peace of mind you can call someone who won&#8217;t break the bank on a simple question? MTIN has a solution for you.<\/p>\n<p>We are calling this the &#8220;Supply Drop Plan&#8221;. it&#8217;s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone. \u00a0It consists of the following:<br \/>\n-2 Hours of consulting time a month.<br \/>\n-Reasonable amount of e-mail questions<br \/>\n-Be put on our e-mail notification list of relevant information<br \/>\n$89 a month.<\/p>\n<p><strong>Details<\/strong><br \/>\n-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).<br \/>\n-e-mail questions tracked via a ticket system with a maximum of 24 hour\u00a0response. \u00a0Most of the time same day.<br \/>\n-1 year contract<\/p>\n<p><strong>Just some things you can do with your two hours<\/strong><br \/>\n-Have our engineers look at any new configurations you want to implement<br \/>\n-Unbiased advice on what equipment to order<br \/>\n-Help source equipment for wireless deployments on towers<br \/>\n-Make recommendations on upgrades<br \/>\n-Do audits on things like upstream providers, etc.<\/p>\n<p><strong>What&#8217;s not included<\/strong><br \/>\n-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.<br \/>\n-Additional hours can be purchased on an as-needed basis. \u00a0Please note without an hourly block you will be first come first serve.<br \/>\n-Phone calls after hours must be pre-arranged. We can accommodate\u00a0your schedule. Otherwise, support will be billed at after hours rates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade? \u00a0Don&#8217;t have a big budget for the occasional issue? Need peace of mind you can call someone who [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[57],"tags":[302,78,32,5],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-qC","jetpack-related-posts":[{"id":1656,"url":"http:\/\/www.mtin.net\/blog\/mtin-is-growing-again\/","url_meta":{"origin":1650,"position":0},"title":"MTIN is growing again","author":"j2sw","date":"August 1, 2017","format":false,"excerpt":"Over the years MTIN has gone from being a computer repair shop to a dial-up ISP, to a Wireless ISP, and many things in-between. \u00a0Each time technology and market conditions change we adapt to change with it. \u00a0Our next metamorphosis is needed so we can grow into more aspects of\u2026","rel":"","context":"In \"MTIN\"","block_context":{"text":"MTIN","link":"http:\/\/www.mtin.net\/blog\/tag\/mtin\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":233,"url":"http:\/\/www.mtin.net\/blog\/mtin-wispa-announcement\/","url_meta":{"origin":1650,"position":1},"title":"MTIN WISPA Announcement","author":"j2sw","date":"January 26, 2015","format":false,"excerpt":"MTIN would like to announce some exciting new services for ISPs and network operators The first is Midwest Internet Exchange ( www.midwest-ix.com ) MidWest-IX has created a peering fabric we are expanding to data centers focused on the needs of WISPs and network operators such as yourself. Peering can be\u2026","rel":"","context":"In &quot;News&quot;","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2430,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-new-plans-effective-october-31-2018\/","url_meta":{"origin":1650,"position":2},"title":"MTIN announces new plans effective October 31 2018","author":"j2sw","date":"September 10, 2018","format":false,"excerpt":"Due to several opportunities, MTIN is moving toward collapsed support plan style.\u00a0 We\u00a0will only be offering a contract support model and best effort service. Contract Support Customers purchase a minimum 5 hour block for $445. Rates are billed as follows. Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2026","rel":"","context":"In &quot;Site News&quot;","block_context":{"text":"Site News","link":"http:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":488,"url":"http:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/","url_meta":{"origin":1650,"position":3},"title":"MTIN introduces Mnet service for Mikrotik and Ubiquiti routers","author":"j2sw","date":"January 26, 2016","format":false,"excerpt":"MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical\u2026","rel":"","context":"In &quot;Mikrotik&quot;","block_context":{"text":"Mikrotik","link":"http:\/\/www.mtin.net\/blog\/category\/mikrotik\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2876,"url":"http:\/\/www.mtin.net\/blog\/mtin-flash-briefing-february-282019\/","url_meta":{"origin":1650,"position":4},"title":"MTIN Flash Briefing February 28,2019","author":"j2sw","date":"February 28, 2019","format":false,"excerpt":"\u00a0Amazon\u00a0and\u00a0eero\u00a0announced that Amazon will acquire\u00a0eero. eero\u2019s home mesh Wi-Fi systems set up in minutes and blanket every room of a customer\u2019s home in high-performing, reliable Wi-Fi. https:\/\/www.bbcmag.com\/breaking-news\/amazon-to-acquire-eero-for-better-connection-of-smart-home-devices Cambium has published the results of their recent WISP survery https:\/\/www.cambiumnetworks.com\/blog\/voice-of-the-wisp\/ Most IPV4 addresses are going for around $20 at auction and brokers\u2026","rel":"","context":"In &quot;FlashBriefing&quot;","block_context":{"text":"FlashBriefing","link":"http:\/\/www.mtin.net\/blog\/category\/flashbriefing\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.mtin.net\/blog\/wp-content\/uploads\/2019\/01\/session-clipart-CLIPART_OF_18552_SM_2.jpg?fit=640%2C480&resize=350%2C200","width":350,"height":200},"classes":[]},{"id":194,"url":"http:\/\/www.mtin.net\/blog\/brothers-wisp-wispapalooza-2014\/","url_meta":{"origin":1650,"position":5},"title":"Brothers WISP WispaPalooza 2014","author":"j2sw","date":"October 17, 2014","format":false,"excerpt":"","rel":"","context":"In &quot;TBW&quot;","block_context":{"text":"TBW","link":"http:\/\/www.mtin.net\/blog\/category\/tbw\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_likes_enabled":true,"_links":{"self":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/1650"}],"collection":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/comments?post=1650"}],"version-history":[{"count":1,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/1650\/revisions"}],"predecessor-version":[{"id":1651,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/posts\/1650\/revisions\/1651"}],"wp:attachment":[{"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/media?parent=1650"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/categories?post=1650"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.mtin.net\/blog\/wp-json\/wp\/v2\/tags?post=1650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}