MTIN is happy to announce support tiers for our clients. \u00a0This allows us to grow, while still being in budget range of the smaller operators. \u00a0This is our first rate increase in over 3 years. \u00a0By breaking our rates into two tiers this allows us to grow our increasing client base while still being an affordable client. The price levels allow us to add additional resources, automation, and tools to bring better service to clients.<\/p>\n
Tier I Support Hourly Blocks On-Site consulting services \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$700 per day plus expenses Tier1 emergency response times for Tier I customers with a time balance. <\/p>\n <\/p>\n Tier II Support Hourly Blocks<\/strong> Tier2 emergency response times for Tier II customers with a time balance <\/p>\n <\/p>\n Contracts available Policy details<\/strong><\/p>\n 1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.<\/p>\n 2.All customers who don\u2019t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to \u201cwalk-in\u201d customers.<\/p>\n 3.All times stated are maximum times for response. Depending on workload, times are typically much less.<\/p>\n","protected":false},"excerpt":{"rendered":" MTIN is happy to announce support tiers for our clients. \u00a0This allows us to grow, while still being in budget range of the smaller operators. \u00a0This is our first rate increase in over 3 years. \u00a0By breaking our rates into two tiers this allows us to grow our increasing client base while still being an […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[10],"tags":[304,302,25,78,303],"jetpack_publicize_connections":[],"aioseo_notices":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p6VLMf-hQ","jetpack-related-posts":[{"id":488,"url":"http:\/\/www.mtin.net\/blog\/mtin-introduces-mnet-service-for-mikrotik-and-ubiquiti-routers\/","url_meta":{"origin":1106,"position":0},"title":"MTIN introduces Mnet service for Mikrotik and Ubiquiti routers","author":"j2sw","date":"January 26, 2016","format":false,"excerpt":"MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical\u2026","rel":"","context":"In "Mikrotik"","block_context":{"text":"Mikrotik","link":"http:\/\/www.mtin.net\/blog\/category\/mikrotik\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2803,"url":"http:\/\/www.mtin.net\/blog\/2019-mtin-pricelist\/","url_meta":{"origin":1106,"position":1},"title":"2019 MTIN pricelist","author":"j2sw","date":"February 3, 2019","format":false,"excerpt":"MTIN\u00a0is announcing changes to our pricing structure effective March 1, 2019. In order to simplify things, we are consolidating into two different pricing structures. Non-Contract Customer $139 per hour during normal business hours (8am-5pm EST time) $159 per hour for after hours and weekend First come first serve. No SLA.\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"http:\/\/www.mtin.net\/blog\/category\/news-2\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2430,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-new-plans-effective-october-31-2018\/","url_meta":{"origin":1106,"position":2},"title":"MTIN announces new plans effective October 31 2018","author":"j2sw","date":"September 10, 2018","format":false,"excerpt":"Due to several opportunities, MTIN is moving toward collapsed support plan style.\u00a0 We\u00a0will only be offering a contract support model and best effort service. Contract Support Customers purchase a minimum 5 hour block for $445. Rates are billed as follows. Normal Business Hours (8am-5pm EST time)\u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2026","rel":"","context":"In "Site News"","block_context":{"text":"Site News","link":"http:\/\/www.mtin.net\/blog\/category\/site-news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":2887,"url":"http:\/\/www.mtin.net\/blog\/data-center-tiers\/","url_meta":{"origin":1106,"position":3},"title":"Data Center Tiers","author":"j2sw","date":"February 26, 2019","format":false,"excerpt":"Tier 1 = Non-redundant capacity components. things such as power have single feeds. 99.671% Uptime no redundancy 28.8 Hours of downtime per year. Tier 2\u00a0= Tier 1 + Redundant capacity components. 99.749% Uptime Partial redundancy in power and cooling Experience 22 hours of downtime per year Tier 3 = Dual-powered\u2026","rel":"","context":"In "Data Center"","block_context":{"text":"Data Center","link":"http:\/\/www.mtin.net\/blog\/category\/data-center\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1656,"url":"http:\/\/www.mtin.net\/blog\/mtin-is-growing-again\/","url_meta":{"origin":1106,"position":4},"title":"MTIN is growing again","author":"j2sw","date":"August 1, 2017","format":false,"excerpt":"Over the years MTIN has gone from being a computer repair shop to a dial-up ISP, to a Wireless ISP, and many things in-between. \u00a0Each time technology and market conditions change we adapt to change with it. \u00a0Our next metamorphosis is needed so we can grow into more aspects of\u2026","rel":"","context":"In \"MTIN\"","block_context":{"text":"MTIN","link":"http:\/\/www.mtin.net\/blog\/tag\/mtin\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1650,"url":"http:\/\/www.mtin.net\/blog\/mtin-announces-the-support-crate-plan\/","url_meta":{"origin":1106,"position":5},"title":"MTIN announces the support crate plan","author":"j2sw","date":"July 10, 2017","format":false,"excerpt":"Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade? \u00a0Don't have a big budget for the occasional issue? 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\n<\/u><\/strong>Network\/Server Work \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 $97 per hour
\nLate night & Weekend support \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 $125 per hour<\/p>\n
\n<\/strong>5 hours \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$461 \u00a0 (5% discount)
\n10 hours \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$899 \u00a0 (7% discount)
\n15 hours \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$1310 (10% discount)<\/p>\n
\nOn-Site tower work \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$500-1500 per day plus expenses (job specific)<\/p>\n
\n<\/strong>Normal working hours (2 hour maximum)
\nLate night and weekend (3 hour maximum)<\/p>\n
\n<\/u><\/strong>Network\/Server Work \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$79 per hour
\nLate night & Weekend support \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0$99 per hour<\/p>\n
\n5 hours \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 $395
\n10 hours \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 $790
\n15 hours \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 $1067 (10% discount)<\/p>\n
\n<\/strong>Normal working hours (4 hour maximum)
\nLate night and weekend (5 hour maximum)<\/p>\n
\n<\/strong>-Priority support
\n-Faster response times
\n-Late night & Weekend support rates don\u2019t apply
\n-Access to backend monitoring and other services
\nContact MTIN on details on contracts<\/p>\n