MTIN announces the support crate plan

Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade?  Don’t have a big budget for the occasional issue? Need peace of mind you can call someone who won’t break the bank on a simple question? MTIN has a solution for you.

We are calling this the “Supply Drop Plan”. it’s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone.  It consists of the following:
-2 Hours of consulting time a month.
-Reasonable amount of e-mail questions
-Be put on our e-mail notification list of relevant information
$89 a month.

Details
-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).
-e-mail questions tracked via a ticket system with a maximum of 24 hour response.  Most of the time same day.
-1 year contract

Just some things you can do with your two hours
-Have our engineers look at any new configurations you want to implement
-Unbiased advice on what equipment to order
-Help source equipment for wireless deployments on towers
-Make recommendations on upgrades
-Do audits on things like upstream providers, etc.

What’s not included
-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.
-Additional hours can be purchased on an as-needed basis.  Please note without an hourly block you will be first come first serve.
-Phone calls after hours must be pre-arranged. We can accommodate your schedule. Otherwise, support will be billed at after hours rates.

The Importance of cable support in LTE deployments

As the number of WISP LTE deployments increase, there are many things WISPs will need to be mindful of.  One such item is properly supporting antenna cables. LTE systems are more sensitive to cable issues.  In a previous blog post, I talked about pim and low-pim cables.   One of the things that can cause low pim is improperly mated cables.  If cables are not supported they can become loose over time.  Vibration from equipment or even the wind can loosen connections.

How do we support cables?
We can take a cue from the cellular industry. The following are some examples of proper cable support.  Thanks to Joshua Powell for these pics.

Where can you get these?
A good place to start are sites like sitepro1 or Tessco has a selection.

So the next time you are planning your LTE deployment think about cable support.

MTIN introduces Mnet service for Mikrotik and Ubiquiti routers

MTIN is excited to announce our newest support offering, Mnet. Mnet allows customers using Milkrotik and Ubiquiti routers an option of a tiered support level on a per device basis. This allows customers a guaranteed support level at a fixed price. This is an enterprise level support option for critical infrastructure.

The way Mnet works is a customer purchases one of our tiered plans below. They register the serial number with us and we simply provide the paid level of support on that device. This support includes technical support on that device as well as the services included with the purchased Tier.

Tier I (Overwatch) $199 per year (only $16 per month)
This tier is designed for the user who needs the occasional support but wants to make sure things like backups and software are being looked after.

  • Basic Remote monitoring & notification of device
  • Software notification of upgrades and personalized recommendations on needed action.
  • Monthly configurations backup to online secured storage
  • Next business day support of issues.
  • Hardware replacement option available
  • Initial configuration review

Tier II (Operator) $399 per year (only $34 per month)
This tier is for the user who needs that extra bit of help when it comes to configuration and wants an extra set of eyes.
Tier II includes all of the Tier I services and adds

  • Weekly configuration backup via e-mail and online secured storage
  • Enhanced monitoring & notification of devices
  • Same business day support (6 hour maximum lead time)
  • Weekend and holiday support (6 hour maximum lead time)
  • Discount on consulting services

Tier III (Spec Ops) $599 per year (only $50 per month)
This tier is for absolute mission critical devices.
Tier III includes all of the previous tiers and adds

  • Same day business support (2 hour maximum lead time)
  • Weekend and holiday support (3 hour maximum lead time)
  • Weekly backups of configuration via e-mail and online secured storage
  • Quarterly review and recommendations on configuration

 

FAQ:

Do I have to get this on every device?
No, we recommend this on your critical routers or routers doing advanced services such as BGP or core routing functions.

Does this replace your normal consulting services?
No. This is an add-on to our consulting services. We find we have customers who need help with certain aspects of their network and this fills that gap.

Can I get quantity discounts?
Yes, contact us for a quote

I want to upgrade my router. How will this affect mNET?
We would simply transfer your support contract from the old device to the new one. Upgrade support is included.

What configuration support is included?
Technical support including configuration and troubleshooting is included on supported devices. Other devices can be included at our normal hourly consulting rate.

Do you make changes?
All changes are explained and signed off by customer before being implemented. Changes are done during an agreed upon maintenance window with a change management process.

How do I obtain support?
Customer is provided a login to the MTIN portal. Online tickets are the best method for opening a case. Telephone support is also included, but tickets are normally quicker.

How does the lead time work?
MTIN strives to meet customer expectations. Lead times are the maximum amount of time it will take. Some days this time may be measured in minutes, other times it may be longer.

Do you cover other devices?
Yes, we have plans for AirFiber, Mimosa, and other platforms.

Can I upgrade to a higher Tier?
yes, However it will take 3 business days for upgrades to process. During this time your Tier level will remain the same.

How is payment handled?
Payment is due at device registration.

Can I pay monthly?
No. If you need occasional support please see about hourly consultation services.

If you would like more information please fill out the form below.