MTIN announces the support crate plan

Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade?  Don’t have a big budget for the occasional issue? Need peace of mind you can call someone who won’t break the bank on a simple question? MTIN has a solution for you.

We are calling this the “Supply Drop Plan”. it’s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone.  It consists of the following:
-2 Hours of consulting time a month.
-Reasonable amount of e-mail questions
-Be put on our e-mail notification list of relevant information
$89 a month.

Details
-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).
-e-mail questions tracked via a ticket system with a maximum of 24 hour response.  Most of the time same day.
-1 year contract

Just some things you can do with your two hours
-Have our engineers look at any new configurations you want to implement
-Unbiased advice on what equipment to order
-Help source equipment for wireless deployments on towers
-Make recommendations on upgrades
-Do audits on things like upstream providers, etc.

What’s not included
-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.
-Additional hours can be purchased on an as-needed basis.  Please note without an hourly block you will be first come first serve.
-Phone calls after hours must be pre-arranged. We can accommodate your schedule. Otherwise, support will be billed at after hours rates.

MTIN announces new pricing tiers

MTIN is happy to announce support tiers for our clients.  This allows us to grow, while still being in budget range of the smaller operators.  This is our first rate increase in over 3 years.  By breaking our rates into two tiers this allows us to grow our increasing client base while still being an affordable client. The price levels allow us to add additional resources, automation, and tools to bring better service to clients.

Tier I Support
Network/Server Work                               $97 per hour
Late night & Weekend support                 $125 per hour

Hourly Blocks
5 hours              $461   (5% discount)
10 hours            $899   (7% discount)
15 hours            $1310 (10% discount)

On-Site consulting services                      $700 per day plus expenses
On-Site tower work                                  $500-1500 per day plus expenses (job specific)

Tier1 emergency response times for Tier I customers with a time balance.
Normal working hours (2 hour maximum)
Late night and weekend (3 hour maximum)

 

 

Tier II Support
Network/Server Work                                $79 per hour
Late night & Weekend support                  $99 per hour

Hourly Blocks
5 hours                       $395
10 hours                     $790
15 hours                     $1067 (10% discount)

Tier2 emergency response times for Tier II customers with a time balance
Normal working hours (4 hour maximum)
Late night and weekend (5 hour maximum)

 

 

Contracts available
-Priority support
-Faster response times
-Late night & Weekend support rates don’t apply
-Access to backend monitoring and other services
Contact MTIN on details on contracts

Policy details

1.Late night and Weekend is defined as. 9PM-9AM EST MONDAY-FRIDAY & 8PM EST FRIDAY -9AM Monday. For West coast and customer in other time frames work can be schedule to meet your needs and not be charge for after hours.

2.All customers who don’t have pre-purchased time will be served on a best effort service. Priority will be given to contract customers, and then customers with a balance, and finally to “walk-in” customers.

3.All times stated are maximum times for response. Depending on workload, times are typically much less.

MTIN Spam Filtering for your domain

$15 per month Contact MTIN for more details

Outperforms the competition
We catch more spam and do it with substantially fewer false positives than other spam filtering solutions.
Easy to use
Nothing to install, configure or train. SpamHero will even detect your valid email addresses.
Tracking 100+ million senders
Sender behaviors are tracked in realtime. The sender’s reputation is weighed during the filtering process.
Over 4 million filters
Every message is scrutinized through a mind blowing number of filters. All filters are consistently tested for accuracy.
17,000+ filters added daily
Using spam traps around the world we are able to detect new spam attacks as they occur and adapt to them instantly.
Expert administration
team of spam techs work 24/7 to test and create filter rules.  The result: consistently accurate filtering. 
Incoming, unfiltered email directed to your domain.   Along with the good email you want, it includes a barrage of spam, phising and virus emails that you don’t want.
A simple change to your domain’s MX record puts MTIN’s extremely powerful and remarkably accurate filtering service to work for you.
The bad stuff is put in a “quarantine viewer” so that there’s no chance of ever losing good email.  In the unlikely event that a good message is blocked by SpamHero, it can be viewed in either the included shared quarantine or optional individual quarantine viewers.
GOOD email is delivered to your domain without delay …BUT… the bad email is captured (quarantined) by MTIN!

Advantages
-Less Infrastructure for you to maintain. Our servers do the processing of the spam
-Less false positives and spam for you to deal with
-No expensive hardware or support contracts
-Low cost $15 per domain per month
-Web-Based control panel