MTIN announces the support crate plan

Are you a WISP who needs just a little help now and then? Need a sanity check on configuration changes? Need someone who knows your network enough to say whether you need that most recent software upgrade?  Don’t have a big budget for the occasional issue? Need peace of mind you can call someone who won’t break the bank on a simple question? MTIN has a solution for you.

We are calling this the “Supply Drop Plan”. it’s designed for the WISP who needs someone who knows their network and their business for occasional questions outside of their comfort zone.  It consists of the following:
-2 Hours of consulting time a month.
-Reasonable amount of e-mail questions
-Be put on our e-mail notification list of relevant information
$89 a month.

Details
-Access to MTIN via phone during business hours or pre-arranged time (24 hour notice).
-e-mail questions tracked via a ticket system with a maximum of 24 hour response.  Most of the time same day.
-1 year contract

Just some things you can do with your two hours
-Have our engineers look at any new configurations you want to implement
-Unbiased advice on what equipment to order
-Help source equipment for wireless deployments on towers
-Make recommendations on upgrades
-Do audits on things like upstream providers, etc.

What’s not included
-Emergency support (we have plans for that). Emergency support is available but at non-contract rates on a first come first serve basis.
-Additional hours can be purchased on an as-needed basis.  Please note without an hourly block you will be first come first serve.
-Phone calls after hours must be pre-arranged. We can accommodate your schedule. Otherwise, support will be billed at after hours rates.

MTIN introduces domain monitoring service

Do you have your own web domain name? If so, you may know how much of a complex procedure it can be to keep on top of expiration, fighting hijack attempts, and make sure your contact information is up-to-date.

MTIN.NET now has the solution for you. For $15 per year we will monitor up to 3 domains for things like:

-Hijack attempts
-Notifications of expiration
-Registration services
-Keeping your information secure
-Optimization and compliance issues

Let MTIN’s seasoned professionals make quick work of getting your domains secured and complaint manner. Contact us today for details on this service.

Tale from the Data Center

So, I have an very heartwarming story today related to the WISP industry.

So this started back in March.  A client was having issues with a circuit.  The transport provider had so many fails in troubleshooting the issue from the start. First, the tech from the transport company did not have the tools he needed (we found this out 12 hours later) and could not troubleshoot the problem properly.   Secondly, the Transport company (okay let’s just call them Zayo from now on) had little to no documentation on this issue.

So after 12 hours of back and forth troubleshooting the transport provider finally sends a tech out.  The tech gets on site, and is told he should be in another location because they finally found a problem on the switch port. If the tech would have had the proper tools this process wouldn’t have taken 12 hours.   But that’s another story

So, and here is part one of the heartwarming part, the problem is determined to be a cross connect at the data center.  I call Eric Rogers​ at 3AM and he is at the data center at 4am tracking down the problem with the backbone provider.  The problem ends up being a loose jumper inside the Backbone providers  cabinet.  It seems about the time the circuit started having issues someone from Zayo was inside the patch panel doing work.  The knocked the jumper loose and when it was opened back up it just kinda fell out. A simple plug in and it was fixed.  It shouldn’t have taken 12 hours to fix, but thats not the end of the story.

Fast forward to a few weeks ago.  Keep in mind the above happened in March.  It’s now September.  Zayo sends the client a substantial bill for their techs time that night saying it was a cross connect issue and not a Zayo issue. There are threats to turn off the services if this outrageous bill, which was their fault to begin with, is not paid.  So, here is where heartwarming part #2 come in.  Eric Rogers takes time out of his very busy day to write a letter detailing what he saw that night, and what the problems were.  After submitting the letter to Zayo the client has received word from Zayo they have credited the account.   In the provider world this is as close to a win as you get.

So, it’s thanks to guys like Rick Harnish​ who have fostered the willingness to work together which has made situations like this possible.  Not only did Eric get up at 3AM to help another WISP out, but he took the time to put words to paper to help correct a resulting bad call. We could go over all the fails in this issue, but the wins are what makes it great!

MTIN WISPA Announcement

MTIN would like to announce some exciting new services for ISPs and network operators

The first is Midwest Internet Exchange ( www.midwest-ix.com )

MidWest-IX has created a peering fabric we are expanding to data centers focused on the needs of WISPs and network operators such as yourself. Peering can be a valuable, and cost-effective solution for your ISP. MidWest-IX has created a solution based around those needs.

We are tailoring and providing these services to the WISP community as a way of making everyone stronger. WISP operators need advantages. MidWest-IX can provide lower latency to content providers such as Netflix. MidWest-IX can cut down on transit costs through peering. We are also creating an ever-growing marketplace for members to provide redundancy, market goods and services to each other, and create a WISP peering cloud. We have many more benefits of an exchange listed at: http://www.midwest-ix.com/benefits.html

We have exchange services available at:

350 East Cermak Chicago Illinois
733 West Henry Street Indianapolis Indiana
401 North Shadeland, Indianapolis Indiana
900 Walnut St. Louis Missouri
535 Scherers Court Columbus, Ohio

If you are a WISP in Indiana, Ohio, Illinois, Kentucky, Michigan, or Missouri contact us on how we can leverage the exchange to help your business. Other locations planned for 2015.

Our next announcement includes services in several Data Centers.

MTIN in cooperation with Midwest Internet Exchange (M-IX) offers co-Location, bandwidth, peering, transport, and managed services.

Do you have a need for circuit termination, server/router space, or peering in any of the above locations? Let us put together a managed solution for you. MTIN can handle the ins and outs of cross-connects, facilitating ports to the exchange fabric, and other data center needs. A data center can be an intimidating thing. Let us take the guesswork out of it for you.

Services Include
-Bandwidth (let our experts provide unique and out-of-the-box solutions)
-Transport
-Cross connects and cable landings
-Off-site backup and DR
-Co-location (TierIV and basic Co-location)
-Connections to 3rd Party networks such as Internet2
-BGP Peering

MTIN provides xISP consulting and backend solutions. BGP, OSPF, routing, DNS, network engineering, and other services. Talk to us how we can put together a complete solution to optimize your network. Our Engineers can design a cost-efficte solution that fits you and your needs.

Contact us:

Web: www.mtin.net
Web: www.midwest-ix.com
e-mail: support@mtin.net
Tel: 317.644.2224

“Break into 2015” hosting special

Is 2015 the year you want to start a new business?
How about expanding your existing business?

Let MTIN help you with your web-site and hoisting needs. Everyone these days needs a web-site. Not everyone is on Facebook or Twitter. You need a web-site that is easily searchable and provides potential customers targeted information.

MTIN has a special until the end of the month. Our “break into 2015” special includes the following:
-Registration of your own .com or .biz domain name.
-Design of a single basic web page
-e-mail setup of your own customized address to go along with your domain
-1 Year of hosting
-4 free updates during that year (pricing, address, telephone, whatever changes)
-Search Engine registration
-Facebook & Twitter Integration

$350 one time
or
2 payments of $200
or
12 payments of $40

If you already have your own web-site we can probably save you money on your hosting bill.

Post Show Specials

MTIN is offering some post WISPAPALOOZA specials

-Dude monitoring Instance. Bring up your own external Dude service for monitoring your network.
$20 a month with a free setup ($400 value)

-Hosted Spam Filtering for 1 domain $12 per month. 99.99% accurate

-Backup DNS Services $10 per month.

These specials are good until Halloween. After that they expire.

News from the WEB – ISP Edition

http://www.dslreports.com/shownews/NewWave-Latest-ISP-to-Promise-1-Gbps-Speeds-130228
Add NewWave Communications
 to the growing list of ISPs large and small that are promising to soon offer 1 Gbps speeds — albeit to a tiny portion of their overall subscribers. The company has announced that they’re planning to offer 1 Gbps to a handful of rural markets starting next year

http://www.dslreports.com/shownews/California-Governor-Signs-Cell-Phone-Kill-Switch-Law-130207
California this week became the first state in the country to pass a law requiring that cell phones include so-called “kill switch” functionality to deter theft, enabled by default

http://venturebeat.com/2014/08/26/intel-reveals-worlds-smallest-wireless-modem-for-the-internet-of-things/
Intel is revealing what it calls the world’s smallest standalone wireless modem for connecting the Internet of things, or everyday things that are connected to the web like coffee machines that you can turn on with a mobile app.